Last Updated: October 22, 2015
Karavan is a fast and fun way to share experiences with your friends and the world around you. Users can see real time updates of where their friends are. Also, users can touch base with one another using Chat, drop meetup points for the group to gather, and immerse themselves in global events through our News Feed.
Information We Collect
What You Directly Provide Us
For you to create a basic Karavan account, we need to collect a few important details about you: a unique username you’d like to go by, a password, an email address we can contact you at, a phone number, and your sex. For additional Services beyond the basic Karavan account, we may ask you for additional information. We want you, though, to be in control of your information, so we let you update or correct most of the basic Karavan account information by editing your account settings within Karavan. And while we hope you’ll remain a lifelong Karavanner, if for some reason you ever want to delete your account, just email us your username and email at KaravanHelp@Gmail.com; but keep in mind that we may retain certain information in backup for a limited period of time or as required by law. For more information about how we store and delete the messages you send or receive through Karavan, and store and delete your location updates, please read the “Message and Location Deletion” section a little farther down.
What You Automatically Provide Us When You Use Our Services
- Usage Information. We collect information about your activity and the messages you send and receive through our Services. For example, we collect information such as the time, date, sender, recipient of a message, the number of messages you exchange with your friends, which of your friends you Karavan with.
- Device Information. We collect information about your device, including the hardware model, operating system and version, unique device identifiers (including MAC address and IMEI), browser type and language, mobile device phone number, and mobile network information. We also collect certain device information that will help us diagnose problems in the (hopefully rare) event you experience any crash or other problem while using our Services. So, for example, if we detect a crash or other problematic event, we may collect the list of apps on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
- Website Log Information. We collect log file information when you use our websites. That information includes, among other things, your web browser type and language, access times, pages viewed, your IP address, and the website you visited before navigating to our websites.
Information We Collect From Other Sources
If another user allows us to collect information from his or her device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through Karavan.
Information We Collect When You Contact Us
Whenever you have a question for our helpful Support team, just send us a message at KaravanHelp@Gmail.com. Of course, when you contact the Support team or communicate with us in any other way, we’ll collect whatever information you volunteer. For instance, if you submit artwork, files, or any other materials to us through our websites, we will collect what you give us.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of Services that we relentlessly improve. But we do a lot more as well, such as:
- Provide and deliver the products, services, and functionality that you request, process transactions, and send you related information;
- Communicate with you. That means just what it says; we may send you marketing communications on behalf of us or other companies; respond to your comments and questions; provide customer service; and send you technical notices, security alerts, and other informational messages;
- Monitor and analyze trends and usage;
- Develop, improve, and refine products, services, and functionality;
- Personalize the Services by providing advertisements, content, or features that match user profiles or interests. For instance, when you set up an account we may pre-populate certain account information based on the information we collect about you from other users;
- Verify your identity and prevent fraud or other unauthorized or illegal activity; and
- Carry out any other purpose for which the information was collected.
Where Information Is Processed
Karavan is based in the United States. Although we welcome Karavan-ers from all over the world, keep in mind that no matter where you live or where you happen to use our Services, you consent to the processing and transfer of information in and to the U.S. and other countries. We want you to know this because the laws of the United States and those of other countries where your information is processed might not be as comprehensive or protective as laws in the country where you live. And while you’re in another country, know that your information may be made available to government or law enforcement requests.
How We Share Information
Here’s the type of information we may share about you with others and how we do so:
- When you send a message, your recipients will see your username and, of course, whatever your message says or shows (whether that’s a photo, video, text, or transaction). When you view content that another Karavan user has sent you, and we will let the sender know that you saw it. But you are only able to chat with those that are in your Karavan. If you have any questions about how to do that, email us at KaravanHelp@Gmail.com. And if you ever want to delete users from your friends list, block specific users, or control who can invite your profile, we let you do that as well through various settings.
- When you send a chat, the recipient will see your live message and the recipient’s device will receive some technical information about your device to facilitate the connection.
- When you let us access your device phonebook, we may share information about you with other users who have your phone number in their device phonebook. For instance, when you use Find Friends, we may share your username and name with other users who use Find Friends and have your phone number in their device phonebook. In these cases, we will not display your phone number to these users, but we will share the fact that your username and name are associated with your phone number.
- If another user tries to interact with you through a feature that you’re unable to use because you’re too young—say, for instance, you don’t meet the 13+ age requirement for Karavan —we may tell the user that you’re ineligible to use the feature, so that the user isn’t left wondering why you never responded.
- We may share information about you with service providers who perform services on our behalf.
- With respect to jointly offered Services or functionality or services offered separately by other companies through our Services, we may share information about you with business partners to provide the Services and functionality you request and to communicate with you about those Services;
- We may share information about you in response to legal process or a request for information if we believe disclosure is consistent with, or required by, any applicable law, rule, or regulation; to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property, and safety of us, our users, or others; or in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. Here’s just one example of how this could work: Because it’s not always clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have Karavan friends in common without disclosing the usernames of those common friends.
The Services may also contain third-party links or be a co-branded or third-party-branded Service that’s being provided jointly with or by another company. By going to those links or by using a co-branded or third-party-branded Service, you may be providing personal information directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our Services.
Message and location Deletion
Most messages sent through our Services will be automatically deleted once the Karavan is disbanded. But—and this is important—you should understand that users who see your messages can always save them, either by taking a screenshot or by using some other image-capture technology (whether that be software or even something as old-fashioned as a camera to take a photo of your device’s screen). The same common sense that applies to the Internet at large applies to Karavan as well: Don’t send messages that you wouldn’t want someone to save or share.
In most cases, once we detect that a Karavan is dissolved, we automatically delete the connected data from our servers. And again in most cases, the Services are programmed to delete the message from the recipients’ device as well. There are, however, several exceptions to this general rule:
- Chats: The Services are programmed to automatically delete a Chat after a Karavan is dissolved, unless either of you taps to save it.
- Location: The latest location of a user is stored and is constantly updated while in a Karavan. Once a Karavan is dissolved, we automatically delete all locations and chats associated with that Karavan.
A few final words on deletion: We can’t guarantee that messages will be deleted within a specific timeframe. And even after we’ve deleted message data from our servers, that same data may remain in backup for a limited period of time. We also sometimes receive requests from law enforcement requiring us by law to suspend our ordinary server-deletion practices for specific information. Finally, of course, as with any digital information, there may be ways to access messages while still in temporary storage on recipients’ devices or, forensically, even after they are deleted.
Analytics and Advertising Services Provided by Others
We don’t direct our Services to anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. Children under 13 are strictly prohibited.